Get updates on networks and special disaster-related services. Some cellphone carriers may waive certain charges for a specific period following a major disaster. They may also provide mobile stations with Wi-Fi, charging stations, and chargers at select 

locations. Contact the carrier directly for details.

AT&T

Customer Service (consumer)  800-288-2020

Customer Service (small business) 844-429-1875 

T-Mobile

Customer Service   800-937-8997

Verizon

Customer Service  800-837-4966

Some carriers may allow internet and Wi-Fi customers to access hotspots available 

nationwide to help them stay connected during outages or service interruptions by downloading their app. There may also offer an option with an app download to 

change your data option and turn your phone into a personal mobile hotspot if Wi-Fi is not available. Check with your carrier for more details.

Comcast / Xfinity

Customer Support  800-934-6489

Map of Public Xfinity Hotspots  xfinity.com/wifi.

Identify Service Outage  www.xfinity.com/support/status

Frontier Communications

Technical Support  800-239-4430

IT Help   866-745-9122

Website   www.frontier.com

Spectrum | Charter Communications

Customer Support  855-366-7132

Outage Info   http://www.spectrum.net/support/tv/troubleshooting-your-spectrum-services-after-outage

Map of Wi-Fi Hotspots  https://spectrum.com/internet/wifi-access-points

The following Twitter accounts may provide additional useful information before, during, and after a disaster.

@FEMA

@FEMARegion4

@FLSERT